All staff undertake an induction training programme of three days duration, Mandatory training includes Manual moving and handling, first aid, food hygiene, challenging behaviour, health and safety. Most of these are requirements under the law, others are requirements/recommendations by the Commission for Social Care and Inspection (CSCI pronounced see-sky).

After the initial induction training the new carer is supervised by a more experienced carer and the trainee shadows the senior carer for a probationary period until confidence and satisfaction is expressed by the Care Manager and Client

“ If you think training is expensive, then what price ignorance” has been said. Well it is true and we don't take any chances with your care, after all, that’s our job. The National Vocational Qualification is very worthwhile and carers are encouraged to study for NVQ level 2 and 3.

Assistant managers meet their carers weekly and with regular review points, monitoring of performance and communication channels are maintained. Your feedback ensures we get the right people for the job.

Care plans, policies and procedures and a comprehensive staff handbook, plus a weekly staff clinic and monthly newsletter keeps the staff up to date with all the latest requirements. Did you know that CPR training has changed significantly this year? All of our staff do!

Specialist clinical training requires that more time is spent examining the carer and the techniques involved, with links to major training establishments via business link and the Tyne and Wear Care Alliance, as well as the NHS in hospitals and GP surgeries. We are confident we achieve the best from our staff.

For “ISO 2001 “ and “Investor in people “ training we bring in outside skill and expertise, to ensure quality of service and excellence of care, all to re-enforce our message, “Working with you for You!”

One number gives you access to all this training and professional care

0845 370 1230

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